Hospitality
Q: Are all guestrooms at JW Marriott Miami Turnberry Resort & Spa non-smoking?
A: Yes, JW Marriott Miami Turnberry Resort & Spa is a smoke-free property, so all guestrooms are non-smoking.
Q: Are bathtub grab bars available for guest safety at JW Marriott Miami Turnberry Resort & Spa?
A: Yes, bathtub grab rails and non-slip bathroom grab rails are available in accessible guest rooms at JW Marriott Miami Turnberry Resort & Spa.
Q: Are hearing accessible rooms and/or kits available at JW Marriott Miami Turnberry Resort & Spa?
A: Yes, hearing accessible rooms and/or kits are available at JW Marriott Miami Turnberry Resort & Spa.
Q: Are lowered deadbolts available on guest room doors at JW Marriott Miami Turnberry Resort & Spa to enhance guest security?
A: Yes, lowered deadbolts are available on guest room doors as part of our guest room accessibility features.
Q: Are lowered electrical outlets available at JW Marriott Miami Turnberry Resort & Spa to enhance guest accessibility and safety?
A: Yes, lowered electrical outlets are available in our accessible guest rooms to support guest accessibility and convenience.
Q: Are lowered view ports available in guest room doors at JW Marriott Miami Turnberry Resort & Spa to enhance guest security?
A: Yes, lowered viewports are available in guest room doors at JW Marriott Miami Turnberry Resort & Spa.
Q: Are mobility accessible rooms and/or kits available at JW Marriott Miami Turnberry Resort & Spa?
A: Yes, mobility accessible rooms are available at JW Marriott Miami Turnberry Resort & Spa. The property also features hearing accessible rooms and/or kits.
Q: Are smoking rooms available at JW Marriott Miami Turnberry Resort & Spa?
A: Smoking rooms are not available, as JW Marriott Miami Turnberry Resort & Spa is a smoke-free property.
Q: Are there any outdoor spaces or gardens at JW Marriott Miami Turnberry Resort & Spa?
A: Yes, JW Marriott Miami Turnberry Resort & Spa features expansive outdoor spaces and gardens across its 300-acre grounds. Guests can explore lush tropical gardens highlighted by a 100-year-old Banyan tree, marble walkways, sparkling fountains, botanical fauna, a chef’s herb garden, and a tropical fruit garden that serves as a sanctuary to more than 40 species of tropical birds. Additionally, the resort features outdoor pool and waterpark areas, as well as the paved, tree-shaded Don Soffer Exercise Trail that encircles the championship golf courses.
Q: Are there elevators at JW Marriott Miami Turnberry Resort & Spa?
A: Yes, the property has elevators.
Q: Are there shops and services at JW Marriott Miami Turnberry Resort & Spa?
A: Yes, JW Marriott Miami Turnberry Resort & Spa offers a variety of on-site shops and services, including: **Shops & Retail:** * A gift shop and convenience store * Resort shops offering luxury spa products, stylish swim and resort apparel, beach reads, newspapers, and professional-grade sports gear and racquets * Retail options at Tidal Cove featuring swimwear, sunscreen, and accessories from brands such as Ray-Ban, Coola, Havaianas, and Sunny Life **Services:** * 24-hour front desk and concierge desk services * VIP services for assistance with reservations, activities, and transportation * A full-service FedEx Business Center, meeting spaces, and package delivery * A hair salon and the full-service âme Spa & Wellness Collective * Babysitting services * Room service, daily housekeeping, wake-up calls, and turndown service * Valet and same-day dry cleaning * Bicycle rentals * Valet and self-parking, including electric vehicle charging stations
Q: Are transfer showers available in guest rooms at JW Marriott Miami Turnberry Resort & Spa?
A: Yes, transfer showers are available in accessible guest rooms at JW Marriott Miami Turnberry Resort & Spa.
Q: Are view ports available in guest room and suite doors at JW Marriott Miami Turnberry Resort & Spa to enhance guest security?
A: Yes, viewports—including lowered viewports—are available in guest room and suite doors.
Q: Can I request early check-in or late check-out at JW Marriott Miami Turnberry Resort & Spa?
A: Yes, early check-in and late check-out may be requested. They are subject to availability and a minimal fee. Standard check-in is at 4:00 pm and check-out is at 11:00 am.
Q: Do any rooms have a balcony or patio at JW Marriott Miami Turnberry Resort & Spa?
A: Yes, each of our guest rooms and suites features a private furnished balcony or terrace offering views of the resort grounds, pools, championship golf courses, or the ocean.
Q: Do the accessible rooms in JW Marriott Miami Turnberry Resort & Spa have doors that provide a 32-inch wide opening?
A: Yes, the accessible guest rooms feature a 32-inch wide opening.
Q: Do the guest room and suite doors at JW Marriott Miami Turnberry Resort & Spa have self-closing mechanisms?
A: Yes, the guest room and suite doors at JW Marriott Miami Turnberry Resort & Spa are self-closing.
Q: Do you offer Resort or Day Passes that will allow access to the amenities at JW Marriott Miami Turnberry Resort & Spa?
A: Yes, single-day access is available by becoming a resort day member. Additionally, registered resort guests enjoy complimentary daily passes to Tidal Cove Waterpark (two per room daily) and have access to exclusive preferred pricing for any additional passes needed, which can be arranged upon arrival at the Front Desk or the Pool Concierge.
Q: Does JW Marriott Miami Turnberry Resort & Spa charge a resort fee for guests?
A: Yes, JW Marriott Miami Turnberry Resort & Spa has a resort fee. Inclusions covered by the resort fee feature: * Daily access to Tidal Cove Waterpark for two (2) and the adults-only pool * Three golf practice facilities with unlimited practice balls (driving, putting, chipping) * Rental bikes * Group fitness classes * 24-hour fitness center access * High-speed internet * Complimentary dining for children ages 3 and under
Q: Does JW Marriott Miami Turnberry Resort & Spa have a game room?
A: Yes, JW Marriott Miami Turnberry Resort & Spa features an on-site game room.
Q: Does JW Marriott Miami Turnberry Resort & Spa have a gift shop or newsstand?
A: Yes, JW Marriott Miami Turnberry Resort & Spa offers an on-site gift shop and convenience store, as well as resort shops where you can purchase stylish apparel, swimwear, essentials, reading material, and the daily newspaper.
Q: Does JW Marriott Miami Turnberry Resort & Spa have a reward program?
A: Yes, the resort participates in Marriott Bonvoy. Members can earn and redeem points and enjoy benefits such as complimentary in-room internet access when booking directly.
Q: Does JW Marriott Miami Turnberry Resort & Spa have alarm clock telephone ringers?
A: Yes, JW Marriott Miami Turnberry Resort & Spa offers alarm clock telephone ringers as part of its guest room accessibility features.
Q: Does JW Marriott Miami Turnberry Resort & Spa have an accessible registration desk?
A: Yes, the registration desk is accessible, and there is also an accessible pathway leading to it.
Q: Does JW Marriott Miami Turnberry Resort & Spa have an wheel chair accessible route to the registration desk?
A: Yes, the pathway to the registration desk is accessible.
Q: Does JW Marriott Miami Turnberry Resort & Spa have any sustainability initiatives?
A: Yes, JW Marriott Miami Turnberry Resort & Spa participates in sustainability initiatives. The property is certified under the Florida Green Lodging Program and offers electric car charging stations. In addition, the resort tracks its environmental footprint, with a carbon footprint of 30.78 kg per room night and a water footprint of 2,186.48 liters per room night.
Q: Does JW Marriott Miami Turnberry Resort & Spa have deadbolts on guest room and suite doors?
A: Yes, JW Marriott Miami Turnberry Resort & Spa features deadbolts on guest room and suite doors.
Q: Does JW Marriott Miami Turnberry Resort & Spa measure water usage per room night?
A: Yes, the water footprint is 2,186.48 liters per room night.
Q: Does JW Marriott Miami Turnberry Resort & Spa offer babysitting services?
A: Yes, JW Marriott Miami Turnberry Resort & Spa offers babysitting services.
Q: Does JW Marriott Miami Turnberry Resort & Spa offer event planning services?
A: Yes, JW Marriott Miami Turnberry Resort & Spa offers on-site meeting and event planning services. Our dedicated team includes Certified Meeting Planners and Marriott Certified Wedding Planners who can assist with every detail, from coordinating vision and budgets to organizing menus, decor, audiovisual needs, and entertainment for meetings, weddings, and special events.
Q: Does JW Marriott Miami Turnberry Resort & Spa offer free internet access for guests?
A: In-room high-speed internet access is included for guests as part of the daily resort fee. Additionally, Marriott Bonvoy members receive complimentary in-room internet access when booking directly.
Q: Does JW Marriott Miami Turnberry Resort & Spa offer lever handles on guest room doors?
A: Yes, JW Marriott Miami Turnberry Resort & Spa offers lever handles on guest room doors as part of its guest room accessibility features.
Q: Does JW Marriott Miami Turnberry Resort & Spa offer lowered night guards on guest room doors?
A: Yes, JW Marriott Miami Turnberry Resort & Spa offers lowered night guards on guest room doors as part of our guest room accessibility features.
Q: Does JW Marriott Miami Turnberry Resort & Spa offer non-smoking public areas?
A: Yes, JW Marriott Miami Turnberry Resort & Spa is a smoke-free property.
Q: Does JW Marriott Miami Turnberry Resort & Spa offer room and suite access through an interior or exterior corridor?
A: JW Marriott Miami Turnberry Resort & Spa offers room and suite access through an interior corridor.
Q: Does JW Marriott Miami Turnberry Resort & Spa offer safety chains or latches on guest doors?
A: Yes, JW Marriott Miami Turnberry Resort & Spa features safety chains and/or latches on guest doors.
Q: Does JW Marriott Miami Turnberry Resort & Spa participate in any green programs?
A: Yes, JW Marriott Miami Turnberry Resort & Spa is certified under the Florida Green Lodging Program.
Q: Does JW Marriott Miami Turnberry Resort & Spa provide electronic room keys for guests?
A: Yes, JW Marriott Miami Turnberry Resort & Spa provides electronic room keys and mobile keys for guests.
Q: Does JW Marriott Miami Turnberry Resort & Spa provide meeting space for guests?
A: Yes, JW Marriott Miami Turnberry Resort & Spa offers extensive meeting and event facilities. The property features a 120,000-square-foot Conference Center with 40 flexible event rooms, including two grand ballrooms, 20 breakout rooms, and versatile outdoor terraces and venues suitable for gatherings of any size.
Q: Does JW Marriott Miami Turnberry Resort & Spa provide transportation arrangements?
A: Yes. Our VIP Services team is available daily from 9:00 AM to 5:00 PM to assist with arranging transportation both locally and at the resort. In addition, on-property private car service and limousine/van service are available. Please note that the hotel does not provide airport shuttle service, though alternate airport transportation can be arranged with advance reservations.
Q: Does the JW Marriott Miami Turnberry Resort & Spa, have roll-in shower available?
A: Yes, roll-in showers are available in accessible guest rooms at JW Marriott Miami Turnberry Resort & Spa.
Q: How do I get in touch with JW Marriott Miami Turnberry Resort & Spa?
A: You can contact JW Marriott Miami Turnberry Resort & Spa by calling +1 305-932-6200, or by visiting the property at: 19999 West Country Club Drive Aventura, Florida 33180, USA
Q: How many rooms are at JW Marriott Miami Turnberry Resort & Spa?
A: JW Marriott Miami Turnberry Resort & Spa offers 685 guest rooms and suites across four luxury towers.
Q: How often does housekeeping come at JW Marriott Miami Turnberry Resort & Spa?
A: Housekeeping service is provided daily.
Q: Is an adjustable-height hand-held shower wand available at JW Marriott Miami Turnberry Resort & Spa?
A: Yes, an adjustable-height hand-held shower wand is available in the accessible guest rooms at JW Marriott Miami Turnberry Resort & Spa.
Q: Is JW Marriott Miami Turnberry Resort & Spa considered a resort property?
A: Yes, JW Marriott Miami Turnberry Resort & Spa is a resort property, set across 300 acres in Aventura, Florida.
Q: Is smoking allowed at JW Marriott Miami Turnberry Resort & Spa?
A: JW Marriott Miami Turnberry Resort & Spa is a smoke-free property, and smoking is not permitted.
Q: Is the front desk open 24 hours at JW Marriott Miami Turnberry Resort & Spa?
A: Yes, our front desk is open 24 hours to assist you throughout your stay.
Q: Is there a convenience or sundry store at JW Marriott Miami Turnberry Resort & Spa?
A: Yes, JW Marriott Miami Turnberry Resort & Spa offers an on-site convenience store and gift shop for guests.
Q: Is there a hairdresser at JW Marriott Miami Turnberry Resort & Spa?
A: Yes, JW Marriott Miami Turnberry Resort & Spa features an on-site hair salon as part of our full-service spa and beauty amenities.
Q: Is there an accessible main entrance to the JW Marriott Miami Turnberry Resort & Spa?
A: Yes, the main entrance to JW Marriott Miami Turnberry Resort & Spa is accessible.
Q: Is there an accessible route to guest room at JW Marriott Miami Turnberry Resort & Spa?
A: Yes, there is an accessible route to guest rooms, featuring access through interior corridors, elevators in all buildings, and accessible pathways.
Q: Is there public transportation near JW Marriott Miami Turnberry Resort & Spa?
A: Yes, nearby public transportation options include a Greyhound bus station, as well as the Brightline Aventura Station and Tri-Rail Golden Glades Station.
Q: Is wake-up call service available at JW Marriott Miami Turnberry Resort & Spa?
A: Yes, wake-up call service is available for guests at JW Marriott Miami Turnberry Resort & Spa.
Q: What amenities are complimentary at JW Marriott Miami Turnberry Resort & Spa?
A: Complimentary amenities at JW Marriott Miami Turnberry Resort & Spa include: * **24-Hour Fitness Center:** Access to cardiovascular equipment, strength machines, free weights, and more. * **Bicycle Rentals** * **Water Slide Access** * **In-Room Wi-Fi:** Complimentary for Marriott Bonvoy members who book directly. * **Tidal Cove Waterpark Access:** Two daily passes are included with each guest room.
Q: What enhanced hygiene or cleanliness protocols are in place at JW Marriott Miami Turnberry Resort & Spa?
A: Cleanliness and hygiene protocols at the property include: - **Staff Training:** Associates complete certification training in disinfection, sanitation, and safety. - **Enhanced Cleaning:** Tabletops, counters, chairs, and other high-touch surfaces are sanitized regularly. Reusable menus have been replaced with single-use menus. - **Touch-Free Features:** Touchless hand sanitizer dispensers are available at entrances, and restroom sinks, soap dispensers, and paper towel dispensers are touch-free. - **Dining Protocols:** Tables are arranged at least six feet apart, and food is available for takeout as well as contactless in-room delivery. - **Mask Guidance:** Guests who are not fully vaccinated are asked to wear face coverings in indoor public areas and maintain physical distance, while fully vaccinated guests do not require face coverings or distancing. - **Housekeeping:** Daily housekeeping services are provided.
Q: What is the main phone area code at JW Marriott Miami Turnberry Resort & Spa?
A: The main phone area code for JW Marriott Miami Turnberry Resort & Spa is 305.
Q: What is the maximum guest room occupancy at JW Marriott Miami Turnberry Resort & Spa?
A: The maximum guest room occupancy is 8 guests per room.
Q: What is the minimum age required for check-in at JW Marriott Miami Turnberry Resort & Spa?
A: The minimum age required to check in at JW Marriott Miami Turnberry Resort & Spa is 21 years old.
Q: What is the spa cancellation policy at JW Marriott Miami Turnberry Resort & Spa?
A: If you need to cancel or reschedule a spa appointment, a minimum of 24 hours' notice is required, or you will be charged the full amount for your scheduled service(s). All spa packages not canceled within 24 hours will also be charged 100%. For group cancellations, a 7-day advance notice is required to avoid being charged in full. Additionally, guests who cancel their room reservations must also cancel their spa appointments separately to avoid being considered a no-show.
Q: What is the website link for JW Marriott Miami Turnberry Resort & Spa?
A: You can visit JW Marriott Miami Turnberry Resort & Spa online at https://www.marriott.com/en-us/hotels/miajt-jw-marriott-miami-turnberry-resort-and-spa/.
Q: What languages are spoken by the staff at JW Marriott Miami Turnberry Resort & Spa?
A: The staff at JW Marriott Miami Turnberry Resort & Spa speak English, Spanish, Portuguese, French, Italian, and Creole.
Q: When is check-in at JW Marriott Miami Turnberry Resort & Spa?
A: Check-in at JW Marriott Miami Turnberry Resort & Spa begins at 4:00 PM.
Q: When is check-out at JW Marriott Miami Turnberry Resort & Spa?
A: Check-out at JW Marriott Miami Turnberry Resort & Spa is at 11:00 am.
Q: Which amenities does JW Marriott Miami Turnberry Resort & Spa offer?
A: JW Marriott Miami Turnberry Resort & Spa offers a wide range of luxury amenities and services, including: * **Tidal Cove Waterpark & Pools:** Featuring water slides, a lazy river, FlowRider stationary surfing, Kids Cove, the outdoor Cascata Pool, an adults-only pool, whirlpool, and private poolside cabanas. * **Championship Golf:** Two 18-hole championship golf courses (the Soffer and Miller courses), along with three practice facilities (driving, putting, and chipping) offering unlimited practice balls. * **Spa & Wellness:** The full-service âme Spa & Wellness Collective, offering body therapy, beauty treatments, health services, and a hair salon. * **Fitness & Recreation:** A complimentary 24-hour fitness center, group fitness classes, tournament-grade pickleball and padel courts at Turnberry Isle Racquet Club, complimentary bicycle rentals, a game room, and children's recreation activities. * **Dining & Lounges:** Eight on-site dining venues, including Bourbon Steak by Michael Mina, CORSAIR kitchen & bar, Surf House Bar & Grill, Freestyle, SOFF's Lounge, That's a Wrap, Starbucks®, and poolside dining, as well as room service. * **Convenience & Guest Services:** A 24-hour front desk, concierge services, VIP services, babysitting, daily housekeeping, turndown service, wake-up calls, valet and same-day dry cleaning, and mobile key access. * **Business & Meetings:** An on-site FedEx Business Center, mail and package delivery, and expansive meeting and convention space. * **Connectivity & Shopping:** High-speed Wi-Fi, an on-site gift shop, and a convenience store. * **Parking & Transportation:** On-site parking, valet parking, electric vehicle charging stations, and on-property private car/limousine service.