Policy
Q: Are children allowed in all hotel areas at Fontainebleau Miami Beach?
A: No, children are not permitted in all hotel areas. For example, guests must be at least 18 years of age to access and use the Lapis Spa facilities.
Q: Are dogs allowed at Fontainebleau Miami Beach?
A: Yes, dogs are permitted in all rooms and suites. Up to two non-aggressive dogs weighing 50 pounds or less each are allowed per room, subject to a nonrefundable cleaning fee.
Q: Are pets allowed in all rooms at Fontainebleau Miami Beach?
A: Yes, dogs are permitted in all rooms and suites. Each dog must weigh 50 pounds or less, with a maximum of two dogs allowed per room, and a nonrefundable cleaning fee applies.
Q: Are service animals allowed at Fontainebleau Miami Beach?
A: **Yes, service animals are allowed at Fontainebleau Miami Beach.** Under the Americans with Disabilities Act (ADA) and hotel policy: * **Access:** Fully trained service animals are permitted across the property in all areas where guests are normally allowed to go. * **Fees:** While standard non-service pets are subject to a fee and restrictions, legitimate service animals are exempt from pet fees. *(Note: Emotional support animals do not qualify as ADA service animals and fall under the standard pet policy.)* **Sources:** * [Fontainebleau Miami Beach - Hotel Accessibility](https://www.fontainebleau.com/accessibility) * [Greater Miami & Miami Beach - Pet-Friendly Hotels in Miami](https://www.miamiandbeaches.com/plan-your-trip/see-miami-on-a-budget/pet-friendly-hotels-in-miami)
Q: Are there additional fees I should know about at Fontainebleau Miami Beach?
A: Common fees and incidentals at Fontainebleau Miami Beach include: * **Resort Fee:** A daily hotel fee of $59 per room (plus tax), which includes access to the gym, unlimited Wi-Fi in guestrooms and pools, up to 2 hours of daily bicycle usage per guest, beach chairs, and access to the Refresh Lounge. * **Incidental Deposit:** A credit card authorization of $200 per day for incidental charges at check-in (released upon check-out). * **Valet Parking:** * *Hotel Guests:* $58 to $73 per night, plus tax (includes in-and-out privileges). * *Visitors:* $40 to $53 plus tax for up to 5 hours (overnight rates apply thereafter). * *Restaurant Visitors / JW Members:* $16 plus tax for up to 5 hours with validation. * Rates may be higher during special events. * **In-Room Rentals:** * *Roll-away beds:* $60 per day, plus tax. * *Mini-fridges:* $40 per day. * *Microwaves:* $40 per day, plus tax. * *Cribs:* Complimentary. * **Pet Fees:** Non-aggressive pets up to 50 pounds are welcome, subject to a non-refundable cleaning fee (ranging from $100 to $200). * **Package Handling & Storage:** Incoming packages incur handling and storage fees starting at $7 for envelopes/packages up to 1 lb up to $66 for larger items up to 150 lbs, with an additional $10 storage fee for items arriving more than 7 days prior to check-in. Pallets and crates incur separate handling fees. * **Late Check-Out:** Based on availability, late departures may be subject to a half-day or full-day charge based on the prevailing room rate.
Q: Are there adult-only areas at Fontainebleau Miami Beach?
A: Yes, Lapis Spa is reserved for adults, as all spa guests must be 18 years of age or older to access and use the facilities.
Q: Are there any size restrictions for pets at Fontainebleau Miami Beach?
A: Yes, pets must weigh 50 pounds or less.
Q: Are there non-refundable rates at Fontainebleau Miami Beach?
A: Yes, non-refundable rates and promotional packages are available, such as the Pre-Pay & Save rate, the Dive into Bleau offer, and the Experience the Suite Life package, which require non-refundable deposits or full pre-payment and cannot be cancelled or modified once booked.
Q: Are there refundable room rates available at Fontainebleau Miami Beach?
A: Yes, refundable room rates are available. Under standard terms, cancellations received at least 72 hours prior to your arrival date avoid forfeiting the first night’s room and tax deposit. Please note that select promotional offers (such as Pre-Pay & Save or Dive into Bleau) are fully non-refundable and cannot be modified or cancelled.
Q: Do I have to pay the full amount upfront at Fontainebleau Miami Beach?
A: Generally, you do not have to pay the full amount upfront. Standard reservations require a deposit equal to the first night’s room rate plus tax at the time of booking, with the remaining balance and incidental holds processed at check-in. However, if you book specific advance-purchase promotions, such as the Pre-Pay & Save offer, paying for your entire stay in full at the time of booking is required. Other special packages may require a multi-night deposit.
Q: Does Fontainebleau Miami Beach charge an additional fee for pets?
A: Yes, an additional fee applies for pets. Non-aggressive pets weighing up to 50 pounds are welcome at the resort and are subject to a non-refundable cleaning fee (ranging from $100 to $200, with a maximum of two dogs per room).
Q: Does Fontainebleau Miami Beach have any restrictions on the number of pets allowed per room?
A: Yes, a maximum of two dogs are allowed per room, with each dog weighing 50 pounds or less.
Q: Does Fontainebleau Miami Beach require a deposit when booking?
A: Yes, a deposit of the first night’s room rate and tax is required and will be charged at the time of confirming your reservation. Please note that certain special offers or promotional packages may require specific deposit terms, such as a nonrefundable deposit at the time of booking.
Q: How far in advance do I need to cancel to avoid penalties at Fontainebleau Miami Beach?
A: To avoid forfeiting your deposit of the first night’s room rate and tax, cancellations must be received at least 72 hours prior to your arrival date. Please note that reservations booked under specific promotions or pre-paid offers are fully non-refundable and cannot be modified or cancelled. If you are canceling a treatment at Lapis Spa, a 24-hour notice is required to avoid a 100% cancellation fee.
Q: How late can I cancel without being charged at Fontainebleau Miami Beach?
A: Cancellations must be received at least 72 hours prior to your arrival date to avoid a penalty of your first night’s room rate and tax deposit being forfeited. Please note that certain promotional or pre-paid reservations are completely non-refundable and cannot be modified or cancelled.
Q: How much is the security deposit at Fontainebleau Miami Beach?
A: Upon check-in, your credit card will be authorized for a $200 per day security deposit for incidental charges. Any unused authorizations are released at check-out and typically take 5 to 7 business days to appear on your bank account.
Q: Is a security deposit required at check-in at Fontainebleau Miami Beach?
A: Yes, a security deposit is required. Upon check-in, your credit card will be authorized for a $200 per day security deposit for incidental charges. Any unused authorizations will be released at check-out and will take 5 to 7 business days to appear on your bank account.
Q: Is early check-in allowed at Fontainebleau Miami Beach?
A: Standard check-in time is at 4:00 PM, but you are welcome to process your check-in upon arrival and store your luggage at the Bell Desk until your room is ready. Rooms are guaranteed to be ready after 4:00 PM.
Q: Is Fontainebleau Miami Beach pet-friendly?
A: Yes, Fontainebleau Miami Beach is pet-friendly. Non-aggressive pets weighing up to 50 pounds are welcome, with a maximum of two dogs permitted per room. A non-refundable cleaning fee applies.
Q: Is late check-out available at Fontainebleau Miami Beach?
A: Yes, late check-out requests are available based on availability on the date of departure. Please note that additional charges apply; a late check-out is subject to a half- or full-day charge based on the day’s prevailing room rate, room type, and your actual time of departure.
Q: Is the deposit refundable if I cancel at Fontainebleau Miami Beach?
A: For standard reservations, cancellations must be received at least 72 hours prior to your arrival date to avoid forfeiting your first night’s room rate and tax deposit. Please note that bookings made under certain promotional offers or advance purchase rates (such as Pre-Pay and Save, Dive into Bleau, or Experience the Suite Life) require nonrefundable deposits and cannot be modified or canceled.
Q: Is there a fee for extra beds at Fontainebleau Miami Beach?
A: Yes, roll-away beds are available for $60 per day, plus tax. Cribs are complimentary.
Q: Is there a fee for late check-out at Fontainebleau Miami Beach?
A: Yes, late check-out is subject to availability on the date of departure and incurs an additional fee. A late check-out will be subject to a half-day or full-day charge based on the prevailing room rate for that day, the room type, and your actual time of departure.
Q: Is there a fee to change my reservation dates at Fontainebleau Miami Beach?
A: Should your plans require you to change your departure date, please note that fees may apply and your room rate is subject to change. In addition, reservations booked under specific promotional offers may be non-modifiable or subject to higher rates.
Q: Is there a pet weight restriction at Fontainebleau Miami Beach?
A: Yes, pets must weigh 50 pounds or less.
Q: What age do children stay free until at Fontainebleau Miami Beach?
A: Children 17 years of age and younger stay free when using existing bedding.
Q: What is included in the resort fee at Fontainebleau Miami Beach?
A: The daily resort fee covers the following amenities and services: * Gym access for all registered guests * Unlimited wireless internet access in guest rooms and at the pools * Two hours of complimentary bicycle usage per day, per guest * Beach chairs for each registered guest * Access to the Refresh Lounge (featuring men’s and women’s lockers, showers, bathrooms, and foyer located downstairs by the elevator; keys available at the Front Desk) * Complimentary non-motorized water sports gear, including kayaks and paddleboards (up to 30 minutes per day, per guest)
Q: What is the limit for pet weight at Fontainebleau Miami Beach?
A: Pets must weigh 50 pounds or less.
Q: What is the pet policy at Fontainebleau Miami Beach?
A: Non-aggressive pets and dogs are welcome at Fontainebleau Miami Beach with the following guidelines: * **Weight Limit:** Each pet/dog must weigh 50 pounds or less. * **Room Limit:** A maximum of two dogs is permitted per room, and they are allowed in all rooms and suites. * **Cleaning Fee:** A non-refundable cleaning fee applies ($100 per the property terms; $200 per the FAQ). * **Behavior & Responsibility:** Guests are responsible for any injuries or damages caused by their pet. The resort reserves the right to require early departure or eviction for pets causing excessive noise or public disturbance.
Q: What payment methods does Fontainebleau Miami Beach accept?
A: Fontainebleau Miami Beach accepts EMV chip-certified credit cards, Apple Pay, and other mobile payment services. In some cases, a PIN may also be requested for credit card transactions.
Q: What time is check-in at Fontainebleau Miami Beach?
A: Standard check-in time is 4:00 PM. You are welcome to process your check-in upon arrival and store your luggage at the Bell Desk until your room is ready, with rooms guaranteed to be ready after 4:00 PM.
Q: When is the deposit refunded at Fontainebleau Miami Beach?
A: For the incidental security deposit, unused authorizations are released at check-out and typically take 5 to 7 business days to appear in your bank account. For room reservation deposits, cancellations must be received at least 72 hours prior to your arrival date to avoid forfeiting the first night’s room and tax deposit.