Hospitality
Q: Are all guestrooms at Fontainebleau Miami Beach non-smoking?
A: Yes, all guest rooms and suites at Fontainebleau Miami Beach are non-smoking. Smoking is only permitted in designated outdoor smoking areas.
Q: Are connecting rooms available at Fontainebleau Miami Beach?
A: Yes, connecting room options are available. For instance, the Versailles Oceanfront Two Bedroom Suite features a private king bedroom that connects to a second king bedroom, each with its own private full bathroom.
Q: Are hearing accessible rooms and/or kits available at Fontainebleau Miami Beach?
A: Yes, hearing-accessible accommodations and devices are available at **Fontainebleau Miami Beach**. The resort accommodates hearing-impaired guests through the following features and services: * **Assistive Devices & Kits:** Teletypewriters (TTYs), assistive listening devices, and other accessibility equipment/kits are available upon request (facilitated through the resort via third-party providers). * **Meeting & Event Accessibility:** Assistive listening devices can be provided for resort conference and ballroom spaces. * **Accessible Guestrooms:** The property offers ADA-compliant accessible rooms equipped with accessibility features, and guest services/concierge can coordinate appropriate alert or communication devices for in-room use during your stay. *Tip:* Because specialized assistive kits (like TTY devices or visual alert systems) often need to be arranged in advance, it is recommended to notify the hotel’s reservation or concierge desk prior to your arrival to ensure the equipment is prepared for your room. *** **Sources:** * Fontainebleau Miami Beach Accessibility Guide: https://www.fontainebleau.com/accessibility
Q: Are mobility accessible rooms and/or kits available at Fontainebleau Miami Beach?
A: Yes, mobility accessible rooms are available, including: * **Deluxe Accessible King Bed, Mobility Accessible** * **Deluxe Accessible King Bed, Mobility Accessible with Roll-in Shower** * **Deluxe Accessible Two Queens Beds, Mobility Accessible** * **Deluxe Accessible Two Queens Beds, Mobility Accessible with Roll-in Shower**
Q: Are smoking rooms available at Fontainebleau Miami Beach?
A: Fontainebleau Miami Beach is a non-smoking hotel, and smoking rooms are not available. Smoking is permitted only in designated outdoor smoking areas. Please note that an additional charge equal to one night's room and tax applies for smoking within guest rooms.
Q: Are there any outdoor spaces or gardens at Fontainebleau Miami Beach?
A: Yes, Fontainebleau Miami Beach features several outdoor spaces and lawns, including: * **Ocean Lawn:** An 8,000-square-foot outdoor lawn located along the beach and boardwalk. * **Tropez Lawn:** A 16,000-square-foot poolside lawn. * **Sea Green Lawn:** A 4,000-square-foot outdoor lawn along the beach and boardwalk. * **La Côte Lawn & Lapis Circle:** Outdoor, poolside gathering spaces. * **Glimmer Terrace:** A 6,801-square-foot outdoor terrace featuring ocean views. * **Tides Rooftop Terrace:** A 7,001-square-foot outdoor rooftop terrace at the Coastal Convention Center offering panoramic views.
Q: Are there elevators at Fontainebleau Miami Beach?
A: Yes, elevators are available throughout Fontainebleau Miami Beach, providing convenient access across the resort's floors, event spaces, and facilities.
Q: Are there security cameras in public areas at Fontainebleau Miami Beach?
A: **Yes**, the Fontainebleau Miami Beach utilizes closed-circuit television (CCTV) security and surveillance cameras throughout its public and common areas. Consistent with standard security practices for major luxury resort properties, cameras are installed across areas such as: * Entrances, driveways, and valet areas * The main lobby and front desk counters * Elevators, elevator landings, and guest hallway corridors * Restaurants, bars, and nightclub entrances/common spaces * Outdoor public grounds, pool decks, and walkway perimeters Cameras are maintained by the resort’s on-site security department for guest safety, loss prevention, and monitoring of property operations. As required by privacy laws, surveillance cameras are not placed in private guest rooms or restrooms. **Sources:** * [Fontainebleau Miami Beach Guest & Safety Policies](https://www.fontainebleau.com) * [Florida Injury Lawyer Blawg - Hotel Security & Surveillance Review](https://www.floridainjurylawyer-blawg.com)
Q: Are there shops and services at Fontainebleau Miami Beach?
A: Yes, Fontainebleau Miami Beach offers a curated selection of retail shops as well as a variety of guest services: **Shops:** * **Ida and Harry:** Designer and contemporary fashion, shoes, handbags, and jewelry for women and men. * **Bleau Signature:** Fontainebleau and Miami Beach-branded apparel, gifts, LIV Nightclub merchandise, and sportswear. * **Aquamarine:** Resort wear, swimwear, cover-ups, sunglasses, sandals, and beach accessories. * **Morris & Co:** Everyday essentials, sundries, reading materials, travel accessories, luggage, snacks, and unique gifts. * **Lapis Spa Store / Retail:** Skincare, beauty products, cosmetics, activewear, and loungewear. * **Kering Eyewear:** Curated luxury eyewear from iconic fashion houses. **Services:** * **Concierge Services:** Dedicated assistance with dining and nightclub reservations, private transportation, tours, childcare, water sports, and area attractions. * **Car Rentals:** Onsite rental options with Hertz as well as luxury and exotic rentals through MPH Club. * **Additional Services:** Valet parking, package handling and storage, professional personal photography services, and guest bicycle rentals.
Q: Can guests rent a car directly from a rental desk at Fontainebleau Miami Beach?
A: Yes, guests can rent vehicles directly on property. Fontainebleau Miami Beach offers the following on-site car rental options: * **mph club:** Features exotic and luxury vehicles—including Lamborghini, Ferrari, Rolls-Royce, Bentley, and Mercedes-Benz—with a dedicated booth located in the Chateau lobby across from the front desk (open daily from 9 AM to 6 PM). * **Hertz:** Vehicles are available to rent on-site, offering a range from sports cars to larger utility vehicles. Reservations can be made online, or you may visit the concierge team for assistance with arrangements.
Q: Can I pay for the deposit with a credit card at Fontainebleau Miami Beach?
A: Yes, you can pay for your deposit with a credit card. An EMV chip-certified credit card can be provided upon check-in, where it will be authorized for a $200 per day security deposit for incidental charges. Additionally, the required deposit of the first night's room rate and tax due at the time of booking can also be charged to a credit card.
Q: Can I request early check-in or late check-out at Fontainebleau Miami Beach?
A: Standard check-in time is 4:00 PM, but you may process your check-in upon arrival and store your luggage at the Bell Desk until your room is ready. Rooms are guaranteed to be ready after 4:00 PM. Standard check-out is at 11:00 AM. Late check-out requests are based upon availability on the date of departure. Please note that additional fees apply, with late check-outs subject to a half- or full-day charge depending on the current day's prevailing room rate, room type, and actual departure time.
Q: Can I use Mastercard at Fontainebleau Miami Beach?
A: **Yes, you can use a Mastercard at Fontainebleau Miami Beach.** The resort accepts all major credit and debit cards—including Mastercard, Visa, and American Express—for room reservations, dining, spa services, and incidentals. A few things to keep in mind when checking in: * **Physical Card & ID:** You will be required to present a valid photo ID along with a physical, chip-enabled (EMV) credit card in the guest's name. * **Incidental Hold:** The hotel places a daily security deposit hold (typically $150 to $200 per day) on your card to cover incidentals, in addition to room and tax charges. Unused amounts are released back to your card after checkout. **Sources:** * [Fontainebleau Miami Beach - Frequently Asked Questions](https://www.fontainebleau.com) * [Fontainebleau Miami Beach Hotel Details](https://www.miamibeachflhotel.net)
Q: Can I use Visa at Fontainebleau Miami Beach?
A: **Yes, you can use a Visa card at Fontainebleau Miami Beach.** The resort accepts all major credit cards, including Visa, MasterCard, American Express, and Discover. A few things to keep in mind when checking in: * **EMV Chip & Photo ID:** The front desk requires a valid government-issued photo ID along with a chip-enabled (EMV) card in the guest's name. * **Incidental Hold:** Fontainebleau places an authorization hold (typically around $200 per day) on your card for security and incidental charges, which is released after checkout. * **Digital Payments:** Mobile payment services such as Apple Pay are also accepted across the property. *** **Sources:** * [Fontainebleau Miami Beach - General Information & FAQs](https://www.fontainebleau.com/faqs) * [Fontainebleau Miami Beach - Hotel Profile](https://www.miamibeachflhotel.net)
Q: Do any rooms have a balcony or patio at Fontainebleau Miami Beach?
A: Yes, many accommodations at Fontainebleau Miami Beach feature private balconies. Balconies are available across a variety of options, including: - **Guestrooms:** Oceanfront Guestroom With Balcony - **Junior Suites:** Sorrento Ocean View Junior Suite and Sorrento Oceanfront Junior Suite - **Suites:** One- & Two-Bedroom Suites, Versailles Oceanfront Two Bedroom Suite, and Specialty Suites - **Presidential Suites:** Le Sable Presidential Suite (featuring spacious oceanfront balconies) and “Le Ciel” Oceanfront Suite (featuring a private terrace) Please note that certain room types, such as the La Baie Presidential Suite, do not include a balcony.
Q: Do children stay free at Fontainebleau Miami Beach?
A: Yes, children 17 years of age and younger stay free with existing bedding. All children must be accompanied by an adult 18 years of age or older in the same room.
Q: Does Fontainebleau Miami Beach charge a resort fee for guests?
A: Yes, a daily resort fee of $59 per room is added to your bill. This fee includes: - Gym access for all registered guests - Unlimited wireless internet access in guest rooms and at the pools - Two hours of complimentary bicycle usage per day, per guest - Beach chairs for each registered guest - Access to the Refresh Lounge (lockers, showers, bathrooms, and foyer)
Q: Does Fontainebleau Miami Beach have a gift shop or newsstand?
A: Yes, Fontainebleau Miami Beach offers on-site shopping options for gifts, reading materials, and essentials: * **Bleau Signature:** A gift shop featuring Fontainebleau- and Miami Beach-branded apparel, mementoes, LIV Nightclub apparel, and curated gift items. * **Morris & Co:** A destination for reading materials, sundries, unique gifts, fashion jewelry, travel accessories, luggage, snacks, beverages, and confections.
Q: Does Fontainebleau Miami Beach have an wheel chair accessible route to the registration desk?
A: **Yes**, Fontainebleau Miami Beach has a wheelchair-accessible route to the registration/front desk. The resort provides stair-free, accessible routes directly from its accessible public entrance to the front desk, concierge desk, guestrooms, ballrooms, and dining outlets. In addition, the registration and concierge desks feature lowered/wheelchair-accessible counters to assist guests during check-in. *** **Citations:** * **Fontainebleau Miami Beach Accessibility:** [fontainebleau.com](https://www.fontainebleau.com/accessibility) * **Fontainebleau Miami Beach Travel & Booking Amenities:** [expedia.com](https://www.expedia.com/Miami-Beach-Hotels-Fontainebleau-Miami-Beach.h17772.Hotel-Information)
Q: Does Fontainebleau Miami Beach have deadbolts on guest room and suite doors?
A: **Yes, guest room and suite doors at the Fontainebleau Miami Beach are equipped with deadbolt locks.** In addition to standard electronic keycard entry latches, the guest doors feature interior privacy deadbolts/secondary locks. The resort also offers ADA-accessible rooms featuring lowered deadbolts and door latches to comply with accessibility requirements. *** **Sources:** * [Agoda – Fontainebleau Miami Beach Features & Accessibility](https://www.agoda.com) * [Classic Vacations – Fontainebleau Miami Beach Amenities](https://www.classicvacations.com) * [Fontainebleau Miami Beach](https://www.fontainebleau.com)
Q: Does Fontainebleau Miami Beach offer babysitting services?
A: Yes, childcare services can be arranged through the concierge team. Guests are welcome to contact the concierge for assistance with coordinating childcare during their stay.
Q: Does Fontainebleau Miami Beach offer digital check-in?
A: **Yes, Fontainebleau Miami Beach offers digital/mobile pre-check-in.** * **Web/Mobile Pre-Check-in:** The resort uses a web-based mobile check-in system. Typically, arriving guests receive an email or text message link on the day of arrival, allowing them to confirm reservation details, provide estimated arrival times, and start the check-in process directly from a smartphone browser. * **Physical Key Pickup / Verification:** While you can complete pre-check-in steps digitally, you will still need to present a **valid government-issued photo ID** and a matching **credit card** (for room charges and the required daily security deposit) to collect your physical room keys upon arrival at the property. *(Note: Unlike Fontainebleau Las Vegas, which offers a full-featured app with digital room keys directly on your phone, Fontainebleau Miami Beach generally handles its digital check-in via web link rather than an app-based mobile key.)* **Sources:** * [Fontainebleau Miami Beach - Frequently Asked Questions](https://www.fontainebleau.com/miami-beach/faq) * [Stayntouch Hospitality Solutions](https://www.stayntouch.com)
Q: Does Fontainebleau Miami Beach offer event planning services?
A: Yes, Fontainebleau Miami Beach offers comprehensive event planning services. A dedicated team of event planners, convention services managers, catering managers, and design specialists is available to assist with every detail and ensure the flawless execution of your event, whether for corporate gatherings, weddings, or private occasions.
Q: Does Fontainebleau Miami Beach offer free internet access for guests?
A: Unlimited wireless internet access in guestrooms and at the pools is included as part of the hotel's daily resort fee of $59 per room.
Q: Does Fontainebleau Miami Beach offer non-smoking public areas?
A: Yes. Fontainebleau Miami Beach is a non-smoking hotel, and smoking is only permitted in designated outdoor smoking areas.
Q: Does Fontainebleau Miami Beach provide meeting space for guests?
A: Yes, Fontainebleau Miami Beach offers extensive meeting and event facilities, including over 107,000 square feet of indoor event space and the Coastal Convention Center. Venues range from intimate conference suites, boardrooms, and flexible breakout rooms to grand ballrooms and outdoor terraces, fully supported by professional event planning, catering, and state-of-the-art audiovisual amenities.
Q: Does Fontainebleau Miami Beach provide transportation arrangements?
A: Yes, Fontainebleau Miami Beach provides transportation arrangements. Our concierge team can coordinate airport transportation, private transfers, limousine services, and car rentals. In addition, guests have access to on-site car rental services through Hertz as well as exotic and luxury vehicle rentals with chauffeur options through mph club.
Q: Does the Fontainebleau Miami Beach have guest evacuation plans in case of an emergency?
A: **Yes, the Fontainebleau Miami Beach has emergency evacuation plans in place.** Like all major commercial resorts in Florida, the property is required by local, state, and federal safety regulations (including OSHA and National Fire Protection Association standards) to maintain comprehensive emergency action and evacuation plans. Key aspects of how guest evacuations and emergencies are handled at the resort include: * **Building Evacuations (Fire, Hazmat, etc.):** * Each guest room is equipped with an emergency exit map posted on the back of the entry door showing primary and secondary evacuation stairwells. * The resort maintains 24/7 dedicated security and safety personnel trained to coordinate building evacuations, manage assembly points, and assist local first responders (such as the Miami Beach Fire Department) during an incident. * **Severe Weather & Hurricanes:** * Because the entirety of Miami Beach is located in **Storm Surge Evacuation Zone B** (barrier island), the resort operates under city and Miami-Dade County emergency management directives. * When mandatory hurricane evacuation orders are issued by local authorities, the hotel activates its hurricane contingency plan, coordinates the orderly departure or relocation of guests off the barrier island, and may suspend operations until it is deemed safe to return. * **Special Assistance:** * Guests with disabilities or mobility limitations can notify the front desk or concierge upon check-in so resort security has a record to provide expedited assistance in the event of an emergency evacuation. *** ### Citations * **Miami Beach Emergency Preparedness & Evacuations:** [City of Miami Beach Hurricane & Disaster Preparedness](https://www.miamibeachfl.gov) * **Miami-Dade County Emergency Management:** [Miami-Dade County Evacuation Zones & Plans](https://www.miamidade.gov) * **Fontainebleau Miami Beach Guest & Safety Information:** [Fontainebleau Official Site](https://www.fontainebleau.com)
Q: Does the Fontainebleau Miami Beach, have roll-in shower available?
A: Yes, roll-in showers are available at Fontainebleau Miami Beach in select accessible accommodations, including the Deluxe Accessible King Bed and Deluxe Accessible Two Queens Beds guestrooms.
Q: Does the health club facilities (pool/gym) at Fontainebleau Miami Beach require a key for entry?
A: Yes. Access to the pool deck requires a guest room key and wristband. Additionally, keys for the Refresh Lounge (which includes locker and shower facilities) are available at the Front Desk, and guests may present their room key to participate in complimentary circuit training.
Q: How can I modify or cancel my reservation at Fontainebleau Miami Beach?
A: To modify or cancel a reservation at Fontainebleau Miami Beach, the method depends on how you originally booked: ### 1. If You Booked Directly (Fontainebleau Website or Phone) * **Online:** 1. Visit the [Fontainebleau Miami Beach official website](https://www.fontainebleau.com). 2. Locate the **Reservations** or **Manage Reservation** link (often found in the top navigation or footer). 3. Enter your **Confirmation Number** and the **Last Name** associated with the booking to view, change dates/room types, or cancel. * **By Phone:** * Call Fontainebleau Room Reservations directly at **1-800-548-8886** or **1-305-535-3283**. Have your booking confirmation number ready. ### 2. If You Booked Through a Third Party * If your reservation was made through an Online Travel Agency (OTA) such as **Expedia, Booking.com, Hotels.com, or a travel agent**, you **must** make changes or cancellations directly through that platform's app, website, or customer support. The hotel cannot typically modify third-party bookings directly. --- ### Important Policies to Keep in Mind * **Cancellation Deadlines:** Standard cancellation policies typically require canceling at least **48 to 72 hours** prior to check-in (4:00 PM local time) to receive a refund of your deposit. * **Special Offers & Packages:** Non-refundable, advance-purchase, or promotional rates often **cannot** be modified or canceled, and the initial deposit may be forfeited. * **Peak Dates & Holidays:** Holidays, major events (e.g., Art Basel, New Year's), and suite bookings often have stricter cancellation windows (e.g., 7 to 14+ days prior). * **Confirmation Email:** Always refer to the specific cancellation terms printed on your booking confirmation email to verify your deadline and avoid a penalty equal to one or more nights' room and tax.
Q: How do I get in touch with Fontainebleau Miami Beach?
A: You can get in touch with Fontainebleau Miami Beach through the following contact channels: * **General Inquiries & Event Planning:** 305-538-2000 * **Concierge Services:** 305-674-4641 or email concierge@fontainebleau.com (Daily, 10:00 AM – 6:00 PM) * **Group Sales (10+ rooms):** 305-535-3255 or email miamisales@fontainebleau.com * **Event Planning Services:** 305-695-4817 * **Private Dining & Restaurant Sales:** 305-535-3229 or email miarestaurantsales@fontainebleau.com * **Public Relations:** pr@fontainebleau.com **Property Address:** 4441 Collins Avenue Miami Beach, FL 33140
Q: How many rooms are at Fontainebleau Miami Beach?
A: Fontainebleau Miami Beach features 1,504 guest rooms and suites.
Q: Is contactless payment available during check-in or check-out at Fontainebleau Miami Beach?
A: Yes, contactless payment is accepted. We accept Apple Pay and other mobile payment services upon check-in, alongside valid picture identification.
Q: Is express check-out available at Fontainebleau Miami Beach?
A: **Yes, express check-out is available** at Fontainebleau Miami Beach. Guests can also utilize contactless departure options (such as checking out directly through the in-room television system or via the resort's digital services), allowing you to settle your incidentals and depart without needing to wait in line at the front desk. Standard check-out time is **11:00 AM**. *** **Sources:** - **Orbitz Hotel Policies:** [Fontainebleau Miami Beach](https://www.orbitz.com/Miami-Beach-Hotels-Fontainebleau-Miami-Beach.h14144.Hotel-Information) - **Fontainebleau Official FAQ:** [fontainebleau.com](https://www.fontainebleau.com)
Q: Is Fontainebleau Miami Beach considered a resort property?
A: Yes, Fontainebleau Miami Beach is an iconic luxury oceanfront resort.
Q: Is smoking allowed at Fontainebleau Miami Beach?
A: Fontainebleau Miami Beach is a non-smoking hotel, and all guest rooms and suites are smoke-free. Smoking is permitted only in designated outdoor smoking areas. Please note that smoking inside guest accommodations will result in a deep cleaning fee, and marijuana products are prohibited throughout the resort.
Q: Is the free internet speed at Fontainebleau Miami Beach suitable for video streaming and work?
A: **Yes**, the standard Wi-Fi included with your stay at **Fontainebleau Miami Beach** (covered by the mandatory daily resort fee) is generally suitable for standard work tasks and video streaming. Here is what you can expect: * **Speed and Infrastructure:** The property utilizes enterprise-level fiber-optic connectivity (Hotwire Communications), and standard guest connection speeds typically benchmark at **25+ Mbps**. * **Video Streaming:** A 25 Mbps connection is more than sufficient for streaming in Full HD (which requires ~5 Mbps) and even standard 4K Ultra HD streaming (which requires ~15–25 Mbps) on platforms like Netflix or YouTube. * **Work & Video Calls:** It reliably handles general remote work needs, including email, VPNs, cloud applications, and video conferencing (Zoom, Microsoft Teams, Google Meet), which typically require only 2–4 Mbps for high-definition calls. ### Caveats to Keep in Mind * **Peak Congestion:** Because the Fontainebleau is a massive resort with over 1,500 rooms and frequent large events, speeds can fluctuate during evening peak hours (7:00 PM – 10:00 PM) or during major on-site conventions. * **Location on Property:** Signal strength can be weaker or slower in certain outer pool areas and balconies compared to inside the guest rooms. * **Heavy Remote Work:** If you need to regularly upload or download massive files (gigabytes of data) or conduct low-latency professional live broadcasts, hotel Wi-Fi can occasionally feel constrained on upload bandwidth. *** **Sources:** * [Fontainebleau Miami Beach - Resort Policies & Resort Fee Inclusions](https://www.fontainebleau.com) * [Hotwire Communications - Fontainebleau High-Speed Fiber Network](https://hotwirecommunications.com) * [Hotels.com - Fontainebleau Miami Beach Amenities & Internet Specs](https://www.hotels.com)
Q: Is there 24-hour security staff on-site at Fontainebleau Miami Beach?
A: **Yes**, Fontainebleau Miami Beach has a dedicated, on-site security department that operates 24 hours a day. The resort employs full-time security staff, including dedicated overnight officers, nightlife security personnel, and control room dispatchers who monitor surveillance and access control systems around the clock to ensure guest safety across the property. **Sources:** * [Fontainebleau Miami Beach - Health & Safety Protocols](https://www.fontainebleau.com/miami-beach) * [Fontainebleau Florida Hotel Careers - Security Operations](https://careers-fontainebleau.icims.com)
Q: Is there a convenience or sundry store at Fontainebleau Miami Beach?
A: Yes, Morris & Co is our on-site boutique offering essentials and sundries during your stay. You will find convenience items, snacks, beverages, reading materials, travel accessories, unique gifts, and more. The store is open daily from 9:00 AM to 7:00 PM.
Q: Is there a hairdresser at Fontainebleau Miami Beach?
A: Yes, Fontainebleau Miami Beach features a full-service salon offering premium hair services, including haircuts, styling, color, highlights, and extensions. Hair services are also available for children when accompanied by an adult. Appointments can be scheduled through Lapis Spa at LapisSpa@fontainebleau.com or by calling 305-674-4772.
Q: Is there an accessible main entrance to the Fontainebleau Miami Beach?
A: **Yes, there is an accessible main entrance** at the Fontainebleau Miami Beach. The resort features a step-free, wheelchair-accessible public entrance with access ramps. From this entrance, there are continuous ADA-compliant routes connecting directly to key areas of the property, including: * Front Desk and Concierge Desk * Accessible guestrooms * Dining outlets, bars, and meeting/event spaces * Spa, fitness center, and pool areas (equipped with ADA pool lifts) Additionally, the hotel’s valet service accommodates and parks wheelchair-accessible vehicles at the entrance. *** **Sources:** * [Fontainebleau Miami Beach - Accessibility](https://www.fontainebleau.com/accessibility) * [Wheel the World - Fontainebleau Miami Beach Accessibility](https://wheeltheworld.com)
Q: Is there an accessible route to guest room at Fontainebleau Miami Beach?
A: **Yes**, there is an accessible route to guest rooms at Fontainebleau Miami Beach. According to the resort’s ADA accessibility guidelines, step-free accessible routes connect the accessible public entrance directly to: * All accessible guest rooms * The Front Desk and Concierge Desk * Meeting spaces, restaurants, pools, and spa/fitness facilities The property utilizes ramps, elevators, and wide corridors throughout the resort to ensure wheelchair users and guests with mobility disabilities can navigate from the main entrance directly to their accommodations. *** **Sources:** * [Fontainebleau Miami Beach - Hotel Accessibility](https://www.fontainebleau.com)
Q: Is there public transportation near Fontainebleau Miami Beach?
A: Yes, there is convenient public transportation right outside and near **Fontainebleau Miami Beach** (located at 4441 Collins Avenue): 1. **Miami-Dade Metrobus:** * There are bus stops directly outside or within a 1-to-2-minute walk along Collins Avenue and Indian Creek Drive (such as **Collins Av & #4441 / Fontainebleau** and **Indian Creek Dr & 44th St**). * Routes serving this corridor include **Bus 100**, **Route 36**, and **Route 79**, offering direct connections south toward South Beach and west into mainland Miami. 2. **Miami Beach Trolley (Free):** * The City of Miami Beach operates a free trolley network. * Both the **Middle Beach Loop** and the **Collins Express** run along Collins Avenue and stop directly adjacent to the resort, making it easy and free to travel between South Beach, Mid-Beach, and North Beach. 3. **Airport Connection:** * Metrobus **Route 150 (Miami Beach Airport Express)** operates nearby (stopping within a short walk along the 41st/44th Street corridor), providing low-cost, direct transit between Miami International Airport (MIA) and Miami Beach. *(Note: Miami’s heavy rail system, Metrorail, does not run to Miami Beach, but local buses connect directly to mainland Metrorail stations.)* *** **Sources:** * Moovit: Public Transit Directions to Fontainebleau Miami Beach (https://moovitapp.com) * Miami-Dade County Transit Services (https://www.miamidade.gov)
Q: What amenities are complimentary at Fontainebleau Miami Beach?
A: Fontainebleau Miami Beach offers the following complimentary amenities and inclusions: * **Cribs:** Provided free of charge upon request. * **Bicycle Usage:** Two hours of complimentary bicycle usage per day, per guest (located on the La Côte Lawn). Additionally, the daily resort fee includes: * Gym access for all registered guests * Unlimited wireless internet access in guestrooms and pool areas * Beach chairs for each registered guest * Access to the Refresh Lounge, featuring men's and women's lockers, showers, restrooms, and a foyer lounge
Q: What are Fontainebleau Miami Beach security procedures?
A: The Fontainebleau Miami Beach enforces several multi-layered safety and security procedures designed to manage the high volume of hotel guests, nightlife patrons, and beachgoers: ### 1. **Check-In and Identity Verification** * **ID & Payment Requirements:** All guests checking in must present a valid government-issued photo ID along with a matching chip-enabled credit card. * **Incidentals Hold:** A security deposit hold (typically $200 per day) is authorized on the card to cover incidentals and property damages. * **Occupancy Limits:** Maximum guest room limits are strictly enforced (typically up to four guests per standard room) to prevent unauthorized room parties. ### 2. **Access Control & Tower Security** * **Key Card Access:** Key card access is required to operate guest elevators and gain entry to specific hotel towers, restricting access strictly to registered hotel guests. * **Pool & Beach Access:** Access to the poolscape and beach facilities is monitored; guests must show room keys or wear designated wristbands to receive pool towels, loungers, and access amenities. * **24/7 Security Personnel:** Uniformed and plainclothes security officers patrol public areas, the lobby, elevator banks, and outdoor perimeters around the clock. ### 3. **Nightlife & Event Security (LIV Nightclub & BleauLive)** * **ID & Age Enforcement:** Strict age verifications (typically 21+ with physical, government-issued IDs or passports) are maintained at nightlife venues like LIV. * **Bag Searches & Screening:** Guests entering high-profile entertainment venues or large events are subject to bag checks, wanding, or metal detector screenings. * **Restricted Items:** Weapons, outside alcohol, illegal substances, and hazardous items are strictly prohibited. Professional photography/videography equipment is also banned without advance media credentials. ### 4. **Property Surveillance & Emergency Procedures** * **CCTV Monitoring:** Closed-circuit television (CCTV) cameras continuously monitor public spaces, entrances, parking garages, and common corridors. * **Vehicle & Valet Control:** Vehicles entering the valet porte-cochère or parking areas are logged and monitored by staff. * **Medical Response:** Fontainebleau offers on-call medical assistance, including 24/7 virtual or in-room medical care coordination (such as SKYDOC services). *Note: For specific security arrangements—such as private security details, VIP escorts, or package delivery verifications—guests can contact the Fontainebleau Concierge or Security dispatch directly.* *** **Sources:** * [Fontainebleau Miami Beach - FAQs & Check-In Details](https://www.fontainebleau.com) * [Fontainebleau Miami Beach - Hotel Policies & Regulations](https://www.fontainebleau.com) * [Fontainebleau Miami Beach - Health & Safety Protocols](https://www.fontainebleau.com)
Q: What is Fontainebleau Miami Beach's policy on lost and found items?
A: Fontainebleau Miami Beach handles lost and found items through the following procedures and policies: * **Reporting a Lost Item:** Guests who have lost or misplaced an item on the property are directed to complete the online **Lost & Found form** accessible via the hotel’s Help Center (powered through Chargerback). The form requires specific details including the date of loss, the room number or specific property location (e.g., pool, lobby, restaurant, LIV nightclub), and a detailed description of the item (including whether tracking tags like AirTags are attached). * **Collection from Public Areas:** Items left unattended in resort areas are turned over to Security / Lost & Found. For instance, resort pool policies specify that personal items left on unattended pool chairs for more than 45 minutes will be removed and sent directly to Lost and Found. * **Recovery and Shipping:** Once a report is submitted, hotel staff cross-reference matching logged items and follow up with the guest. Guests must provide their contact and shipping information to arrange and pay for the return shipment of recovered property. * **Inquiries:** Guests can also contact the hotel directly via the Front Desk/Security or by calling the main property line at **(305) 538-2000** or **(800) 548-8886** for immediate assistance. *** **Sources** - Fontainebleau Miami Beach Help Center & FAQ: https://www.fontainebleau.com - Fontainebleau Miami Beach Pool Guidelines: https://www.fontainebleau.com - Chargerback / Fontainebleau Lost and Found: https://www.chargerback.com
Q: What is the cancellation policy at Fontainebleau Miami Beach?
A: Cancellations must be received at least 72 hours prior to your arrival date to avoid forfeiting the deposit of the first night’s room rate and tax. Please note that if notice is not received prior to check-in, early departures are subject to a penalty fee equal to the room rate and tax for the night on which you departed early. Additionally, reservations booked under special promotions or advance purchase offers may have specific terms and may be non-refundable.
Q: What is the deposit required to book a room at Fontainebleau Miami Beach?
A: Standard reservations require a deposit of the first night’s room rate and tax, which is charged at the time of confirming your booking. Please note that certain promotional rates or special packages may carry specific deposit requirements, such as a two-night deposit or full prepayment. Additionally, a $200 per day security deposit authorization for incidental charges will be placed on your card at check-in.
Q: What is the early departure charge at Fontainebleau Miami Beach?
A: Early departures are subject to a penalty fee equal to the room rate and tax for the night on which you depart early if notice is not received prior to check-in.
Q: What is the guest services phone number at Fontainebleau Miami Beach?
A: To reach Fontainebleau Miami Beach for guest services, front desk, and general concierge inquiries, you can use the following numbers: * **Concierge / Guest Assistance:** **(305) 674-4641** * **Main Resort / Front Desk:** **(305) 538-2000** * **Hotel Reservations / Toll-Free:** **(800) 548-8886** ### Citations * **Fontainebleau Miami Beach Concierge & Guest Services:** https://fontainebleau.com/experiences/concierge * **Visit Florida Directory Listing:** https://www.visitflorida.com/listing/fontainebleau-miami-beach/15949/ * **Fontainebleau Official Website:** https://fontainebleau.com
Q: What is the main phone area code at Fontainebleau Miami Beach?
A: The area code for Fontainebleau Miami Beach is 305.
Q: What is the maximum guest room occupancy at Fontainebleau Miami Beach?
A: According to the official hotel policies for **Fontainebleau Miami Beach**, the maximum occupancy for all **standard guest rooms is 4 people**. For larger accommodations—such as multi-bedroom specialty suites and penthouses—maximum occupancy limits can vary depending on the specific room layout and bedding configuration. **Sources:** * [Fontainebleau Miami Beach - Hotel Policies](https://www.fontainebleau.com)
Q: What is the minimum age required for check-in at Fontainebleau Miami Beach?
A: Guests must be at least 18 years of age to check into the hotel.
Q: What is the policy on incidental charges at Fontainebleau Miami Beach?
A: Upon check-in, your credit card will be authorized for a $200 per day security deposit to cover incidental charges. Any unused authorizations will be released at check-out and typically take 5 to 7 business days to reflect in your bank account.
Q: What is the procedure for after-hours check-in at Fontainebleau Miami Beach?
A: At **Fontainebleau Miami Beach**, after-hours check-in is straightforward because the hotel operates a **24-hour front desk**. Here is what you need to know and the procedure to follow: 1. **Notify the Hotel in Advance (Recommended):** * If you anticipate arriving late at night or early in the morning (after midnight), it is recommended to contact the hotel or add a note to your reservation indicating your estimated time of arrival. This ensures your reservation is not accidentally marked as a “no-show” or released during nightly system audits. 2. **Arriving at the Property:** * Valet parking and door staff are available 24/7 at the main entrance on Collins Avenue. * Proceed directly to the main lobby front desk, which remains staffed throughout the night. 3. **Check-In Requirements:** * **Government-Issued Photo ID:** The primary guest on the reservation must present a valid government-issued ID (driver's license or passport). Note that the minimum check-in age is **18**. * **Credit Card:** You must present a credit card in the primary guest's name for payment of the remaining balance, the daily resort fee, and an incidental hold/security deposit. 4. **Digital / Mobile Pre-Check-In:** * The hotel frequently provides a pre-arrival email link allowing guests to complete mobile check-in steps and indicate an expected arrival time prior to reaching the property. When using this service, you can typically pick up your pre-cut keys at the front desk or designated check-in desk upon arrival. *If you need to alert them of a delayed flight or late-night arrival directly, you can contact the Fontainebleau front desk/reservations team at **(305) 538-2000**.* *** **Sources:** * [Fontainebleau Miami Beach Hotel Amenities & Hours - Super.com](https://www.super.com) * [Fontainebleau Miami Beach Frequently Asked Questions & Policies - Fontainebleau.com](https://www.fontainebleau.com) * [Fontainebleau Miami Beach Information - Guest Reservations](https://www.guestreservations.com)
Q: What is the website link for Fontainebleau Miami Beach?
A: The website for Fontainebleau Miami Beach is https://www.fontainebleau.com/miamibeach.
Q: When did Fontainebleau Miami Beach open?
A: Fontainebleau Miami Beach officially made its grand debut on December 20, 1954.
Q: When is check-in at Fontainebleau Miami Beach?
A: Standard check-in time is at 4:00 PM, and rooms are guaranteed to be ready after that time. You may process your check-in upon arrival and store your luggage with the Bell Desk until your room is ready.
Q: When is check-out at Fontainebleau Miami Beach?
A: Standard check-out time is 11:00 AM. Late check-out requests are subject to availability on the date of departure, and additional charges may apply.
Q: When was Fontainebleau Miami Beach built?
A: Fontainebleau Miami Beach was designed by architect Morris Lapidus and opened in 1954, celebrating its grand opening on December 20, 1954.
Q: Which amenities does Fontainebleau Miami Beach offer?
A: Fontainebleau Miami Beach offers a wide range of luxury amenities and services designed for relaxation, entertainment, and convenience: * **Wellness & Recreation:** Access to the 40,000-square-foot Lapis Spa, iconic oceanfront pools with private cabana rentals, complimentary beach chairs, a state-of-the-art gym, and two hours of daily complimentary bicycle rentals. Guests also have access to the Refresh Lounge, equipped with showers, lockers, and restrooms. * **Dining & Nightlife:** A premier collection of restaurants, bars, and lounges—including the Michelin-recognized Cantonese cuisine at Hakkasan, Prime 54 steakhouse, and coastal Italian dining at Mirabella—as well as vibrant nightlife at the legendary LIV nightclub and live performances through the BleauLive series. * **Concierge & Guest Services:** Dedicated concierge assistance for booking bespoke excursions, water sports, yacht charters, childcare, and dining reservations; on-site luxury and exotic car rentals through Hertz and MPH Club; and room service. * **Meetings & Events:** Comprehensive event facilities including the 45,000-square-foot, five-story Coastal Convention Center, grand ballrooms, breakout meeting suites, and an outdoor rooftop terrace overlooking the ocean. * **In-Room Features:** Rooms and suites equipped with complimentary Wi-Fi, Lapis Spa toiletries, curated minibars, personal refrigerators, accessible charging stations, and private balconies or terraces with ocean, bay, or city views.